We are committed to protecting your privacy and we take great care with client information. This policy will help you understand how we use and protect your data. If you have any questions, feel free to contact us at email address. Thank you for choosing GoConsult.
Effective Date:
GoConsult is committed to respecting the privacy rights of our customers, visitors, and other users of goconsult.services and related websites, applications, services, and mobile applications provided by GoConsult and in which this privacy policy is posted.
We created this privacy policy to give you confidence as you use the services and to demonstrate our commitment to the protection of privacy. This privacy policy is only applicable to the services. This privacy policy does not apply to any other website or digital service that you may be able to access through the services or any website or digital services of GoConsult business partners, each of which may have data collection, storage, and use practices and policies that may materially differ from this privacy policy.
Your use of the services is governed by this privacy policy and the agreement (as the term “agreement” is defined in our terms of use). Any capitalized term used but not defined in this privacy policy shall have the meaning in the agreement.
By using the services, you agree to the practices and policies outlined in this privacy policy and you hereby consent to the collection, use, and sharing of your information as described in this privacy policy. If you do not agree with this privacy policy, you cannot use the services. If you use the services on behalf of someone else or an entity (such as your employer), you represent that you are authorized by such individual or entity to accept this privacy policy on such individual’s or entity’s behalf.
Some of the services require us to know more about you so that we can best meet your needs. When you access these services, we may ask you to voluntarily provide us certain information that personally identifies.
For example, at the time of user’s registration on the platform, personal information including, but not limited to, user’s name, address, phone number, fax number, email address, CNIC number, age, and user preferences (“registration information”) may be collected.
You may still access and use some of the services if you choose not to provide us with any personal information, but the features of the services that require your personal information will not be accessible to you.
We also may automatically collect certain data when you use the services, such as:
(1) IP address
(2) Domain server
(3) Type of device(s) used to access the services
(4) Web browser(s) used to access the services
(5) Referring webpage or other source through which you accessed the services
(6) Geolocation information; and
(7) Other statistics and information associated with the interaction between your browser or device and the services (collectively “traffic data”)
Depending on applicable law, some traffic data may be personal information. We may also collect additional information, which may be personal information, as otherwise described to you at the point of collection or pursuant to your consent.
We collect information (including personal information and traffic data) when you use and interact with the services, and in some cases from third-party sources. Such information includes:
When you use the services’ interactive tools and services, such as searching for advisory service providers, searching for available appointments, and completing forms prior to service providers’ appointments.
When you voluntarily provide information in free-form text boxes through the services and through responses to surveys, questionnaires, and the like
If you download and install certain applications and software we make available, we may receive and collect information transmitted from your device for the purpose of providing you the relevant services, such as information that lets GoConsult know when you are logged on and available to receive updates or alert notices;
If you download our mobile application, we may receive information about your location and mobile device through cookies, website analytics services, and other tracking technology and when you use the “Contact Us” function on the site, send us an email, or otherwise contact us.
We use your information, including personal information, to provide the services to you and to help improve them, including to provide you with the products, services, and information you request and respond to correspondence that we receive from you provide, maintain, administer, or expand the services, perform business analyses, or for other internal purposes to support, improve, or enhance our business, the services, and other products and services we offer
Notify you about certain resources or service providers we think you may be interested in learning more about;
Send you information about GoConsult or our products or services
contact you when necessary or requested, including to remind you of an upcoming appointment
Customize and tailor your experience of the services, which may include sending customized messages or showing you sponsored results that may be of interest to you
Send emails and other communications that display content that we think will interest you and according to your preferences
Combine information received from third parties with the information that we have from or about you and use the combined information for any of the purposes described in this privacy policy
Use statistical information that we collect in any way permitted by law and prevent, detect, and investigate security breaches and potentially illegal or prohibited activities.
We may use information that is neither personal information nor PHI (including non-PHI personal information that has been de-identified and/or aggregated) to better understand who uses GoConsult and how we can deliver a better advisory or consulting experience.
We may disclose certain information that we collect from you:
We may share your personal information with service providers registered with GoConsult which you choose to schedule through the services;
We do not sell email addresses and phone numbers to third parties
We may share your contact information with our third-party vendors or business partners for research or data analytics purposes
We may share traffic data with our business partners who perform core operational services
We may disclose information as required by law, regulation, or court order
We may disclose information to protect the rights, property, or safety of GoConsult or another party
We may disclose information to enforce the agreement or respond to claims that any posting or content violates third-party rights.
We may disclose information that is not personal information (including information that has been de-identified at our discretion. We maintain industry-standard backup and archival systems.
Any information that you may reveal in a review posting or online discussion or forum is intentionally open to the public and is not in any way private. We recommend that you carefully consider whether to disclose any personal information in any public posting or forum.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and in storage. For example, when you enter sensitive information on our site, we encrypt that information using secure socket layer technology.
Although we make good faith efforts to store personal information in a secure environment, we do not guarantee its absolute security. If we become aware of unauthorized disclosure, we will use reasonable efforts to notify you as soon as possible.
If you are a registered user, you can modify some of the personal information in your profile by logging in and accessing your account. If you wish to close your account, please email us at goconsult44@gmail.com GoConsult will delete your account and related information upon request.
However, GoConsult reserves the right to retain information from closed accounts to comply with law, prevent fraud, resolve disputes, and enforce agreements. You must promptly notify us if any of your account data is lost, stolen, or used without permission.
The services contain links to third-party websites with which GoConsult has no affiliation. A link to a non-GoConsult website does not mean that we endorse that website or the persons or entities associated with it. If you visit a third-party website, you are subject to its privacy policy. We are not responsible for the policies and practices of third-party websites.
The effective date of this privacy policy is set forth at the top of this webpage. We will notify you of any material changes by posting notice on this page. Your continued use of the services after the effective date constitutes your acceptance of the amended privacy policy.
If you do not agree to future changes, you must stop using the services after the effective date of such changes.
We use digital analytics tools such as Google Analytics and Facebook Pixel to track website traffic, page views, and other data to better understand user journeys on our website.
We use tracking technologies such as Google Maps API to determine your location and recommend the best advisor or consultant near you.
Cookies are files with data about your preferences stored on them. They are compiled based on your previous visits to the website. We use cookies to give you a better experience and serve you in the best possible way.
You can disable cookies through your browser settings, but some website features may not function properly. However, you will still be able to book appointments or online video consultations with advisors or consultants.
Though we do not currently use Google Ads, we may do so in the future following Google’s advertising policies.
We do not send spam emails to users. We collect emails only to maintain records of users and consultants who have signed up on GoConsult. You may receive SMS notifications for registration or appointment confirmation.
All images, content, videos, layout, graphics, and articles on GoConsult.pk and the GoConsult mobile app are the sole property of GoConsult. Unauthorized use or duplication of this content is prohibited under copyright laws. All rights reserved.
The data contained on the GoConsult website and app belongs exclusively to GoConsult and is not meant to be used or collected unfairly by third parties. GoConsult reserves the right to take legal action against any individual, party, or organization found engaging in illegal data theft practices.
If you have any comments, concerns, or questions about this privacy policy, please contact us at goconsult44@gmail.com